Justin Hickey
Chicago, IL
justin@customizedsolutions.org
 
OBJECTIVE        Motivated professional seeking a strategic management position in Chicago, Illinois bringing outstanding leadership skills, communication ability and teamwork skills

CORE COMPETENCIES
*  MBA from Ohio University
*  Excellent Customer Service Skills
*  Statistical Analysis
*  Developing Marketing Plans   
*  Relational Database Design and Management
*  ADB2
*  Clearable Background

EXPERIENCE
Fall 2009       CT CORPORATION - WOLTERS KLUWER - ZERO CHAOS, Chicago, IL
        Temporary Assistant for Ongoing Projects
*  Maintained orders for multiple clients
*  Worked closely with SWAT Team during Loyal Order of Moose registered agent change
*  Contributed to the Service of Process team by assisting with operations
*  Purchased materials for CT Corporation – Chicago

Fall 2009       UNITED WAY OF METROPOLITAN CHICAGO, Chicago, IL
        Volunteer,  Community Investment Operations
*  Developed Access database detailing partner Agencies and Programs to determine 2010 funding initiatives
*  Created ad hoc reports for Community Investment Operations management team

2006-2009       HEWITT ASSOCIATES, Orlando, FL
        Systems Analyst, Health and Welfare Enterprise Business Group
*  Served as a team member on a Six Sigma Green Belt project to decrease team defects resulting in a recommended 3.5 FTE savings
*  Managed and reviewed the work of five Configuration Analysts in Orlando, Florida and four Configuration Analysts in Gurgaon, India
*  Led training seminars for the Health and Welfare team for current and new associates

2004-2006       HEWITT ASSOCIATES, Orlando, FL
        Configuration Analyst, Health and Welfare Enterprise Business Group
*  Led the development of Medicare Part D Personal Communication Statements for more than thirty clients, encompassing tens of thousands of participants
*  Coached newly hired associates.  Taught Hewitt’s proprietary system to three associates

2003-2004       CUSTOMIZED SOLUTIONS, Columbus, OH
        Sole Proprietorship, Modern Furniture Design and Production
*  Directed operations and assumed full profit/loss responsibility
*  Developed an eCommerce platform compatible with PayPal Electronic Payment Systems

Summer 2003     MINISTRY OF TRANSPORT, Pecs, Hungary
        Consultant, Ohio University Joint Student Consulting Project
*  Advised The Ministry of Transport regarding European Union ascension regulations to meet May 2004 deadline
*  Formed liaison group between American and Hungarian participants to formulate cultural issues and team progress for daily faculty review

Summer 2000     CORECOMM, Columbus, OH
        Analyst, Customer Operations Department
*  Reported call trends and billing information to department heads
*  Planned and created an Access reporting tool to track CoreComm representatives
*  Maintained historical data set describing call center activities

EDUCATION       OHIO UNIVERSITY, Athens, OH  College of Business
August 2003     Master of Business Administration  Emphasis in Management Information Systems
July 2001       BS in Communication Systems Management   Minor in Business, Emphasis in Law     

Winter 2001     HOGESCHOOL VAN UTRECHT, Utrecht, Netherlands
        Ohio University Communication Systems Management Exchange
*  Multidisciplinary coursework: European Media Studies, Graphic Design of User Interfaces, and JavaScript
*  Culminating project: the design and completion of a dynamic web based application

HONORS
*  The Mona Lisa of Cost Delivery and Quality Award – For Contributing to the Health and Welfare Enterprise Team’s Excellence and Overall Achievement – SQ FY2007
*  The Human Capital Institute – Member
*  College of Business Graduate Assistant Scholarship – 2002 to 2003
*  90th Percentile on Graduate Management Admission Test (GMAT) Verbal Section – 2002
*  Multiple Dean’s Lists, requiring 3.3/4.0 GPA – 1997 to 2001
*  Eagle Scout – 1997